Appointments
Mahindra Group Welcomes Asha Kharga as Chief Customer Officer for Mahindra Holidays & Resorts India Ltd.
Asha Kharga has been appointed Chief Customer Officer at Mahindra Holidays & Resorts India Ltd., effective 1st July 2025.
Airlines
Cathay Airways Celebrated with 15 Awards at HKACE
Cathay Airways was recognized with 15 awards at HKACE, including the Grand Award for exemplary service.
Airlines
Singapore Airlines Partners with Salesforce for AI-Driven Customer Service Enhancements
A collaboration between Singapore Airlines and Salesforce aims to develop AI solutions for improved customer servicing in the airline industry.
Airports
Bahrain Airport Achieves 5-Star Skytrax Certification Again
Bahrain International Airport has been recognized for its outstanding service and facilities by being awarded a 5-star rating by Skytrax for the fourth consecutive year.
Airlines
Cebu Pacific Aims to Revolutionize Customer Support with Generative AI
Cebu Pacific partners with Ada to introduce a groundbreaking generative AI service agent, enhancing customer experience in Southeast Asia.
Airlines
SriLankan Airlines Launches AI-Driven Customer Service Chatbot Named Yaana
SriLankan Airlines has unveiled Yaana, an AI-powered chatbot designed to enhance customer service interactions and support.
Airlines and Aviation
United Airlines Embraces Generative AI to Enhance Customer Engagement
United Airlines has started to implement Generative AI technologies to boost customer satisfaction and improve communication about flight statuses.
