Global
HBX Group Unveils Upgraded Olivia Chatbot
A new version of Olivia by HBX Group features real-time translation capabilities, enhancing global customer interaction.
Global
Ayesa and HBX Group Introduce AI-Driven Voice Support Channel
A revolutionary AI-powered voice channel has been launched by HBX Group in partnership with Ayesa, enhancing customer service and support.
Economy
Spanish Tourism Fuels Economy Despite Customer Exodus Due to Poor Service, 68.7% Leave Brands
Spain experiences significant tourism expenditure, but increasing customer service quality expectations are crucial for brand loyalty.
Awards
Novotel and ibis Styles Manila Araneta City Showcase Leadership in Customer Experience and Environmental Responsibility
The dual achievements of Novotel and ibis Styles Manila emphasize their commitment to outstanding guest service and sustainability efforts.
Airlines and Aviation
United Airlines Expands Program for Special Olympics Athletes as Customer Service Representatives
United Airlines is set to further its Special Olympics Service Ambassador (SOSA) program, adding positions in major hubs to enhance customer service and support employment for athletes.
Appointments
Mahindra Group Welcomes Asha Kharga as Chief Customer Officer for Mahindra Holidays & Resorts India Ltd.
Asha Kharga has been appointed Chief Customer Officer at Mahindra Holidays & Resorts India Ltd., effective 1st July 2025.
Airlines
Cathay Airways Celebrated with 15 Awards at HKACE
Cathay Airways was recognized with 15 awards at HKACE, including the Grand Award for exemplary service.
Airlines
Singapore Airlines Partners with Salesforce for AI-Driven Customer Service Enhancements
A collaboration between Singapore Airlines and Salesforce aims to develop AI solutions for improved customer servicing in the airline industry.
Airports
Bahrain Airport Achieves 5-Star Skytrax Certification Again
Bahrain International Airport has been recognized for its outstanding service and facilities by being awarded a 5-star rating by Skytrax for the fourth consecutive year.
Airlines
Cebu Pacific Aims to Revolutionize Customer Support with Generative AI
Cebu Pacific partners with Ada to introduce a groundbreaking generative AI service agent, enhancing customer experience in Southeast Asia.
Airlines
SriLankan Airlines Launches AI-Driven Customer Service Chatbot Named Yaana
SriLankan Airlines has unveiled Yaana, an AI-powered chatbot designed to enhance customer service interactions and support.
Airlines and Aviation
United Airlines Embraces Generative AI to Enhance Customer Engagement
United Airlines has started to implement Generative AI technologies to boost customer satisfaction and improve communication about flight statuses.
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