Novotel and ibis Styles Manila Araneta City Showcase Leadership in Customer Experience and Environmental Responsibility
The dual achievements of Novotel and ibis Styles Manila emphasize their commitment to outstanding guest service and sustainability efforts.
Novotel and ibis Styles Manila Araneta City Showcase Leadership in Customer Experience and Environmental Responsibility
The dual achievements of Novotel Manila Araneta City demonstrate not only an ability to meet and surpass customer expectations but also a commitment to protecting the environment for future generations.
Highlights of Commitment
Fresh from being recognized as the 2024 LISTeN Program Champion in the midscale market category for the third consecutive time, the hotel reaffirms its leadership in guest satisfaction and personalized service. Additionally, both Novotel and ibis Styles Manila were awarded the Green Key Certification, an esteemed international accolade that reflects their commitment to eco-friendly practices and environmental stewardship.
As Accor’s general manager for the Philippines, Maria Manlulu-Garcia states: “At Novotel Manila Araneta City, our guests remain at the heart of what we do. This recognition reflects the unwavering dedication of our team throughout the years, who go above and beyond each day to deliver outstanding hospitality and create unforgettable moments for every guest.”
Echoing this sentiment, Anne Cruz, the Cluster Director for Reservations, notes: “This distinction is a testament to the trust our guests place in us and the dedication of our entire team. Being recognized as the LISTeN Champion again challenges us to continue raising the bar in service excellence.”
As they celebrate this recognition, both hotels remain committed to personalizing guest experiences and setting industry benchmarks in hospitality.
