Cathay Airways Celebrated with 15 Awards at HKACE

Cathay Airways was honored with a total of 15 awards at the annual Customer Service Excellence Awards hosted by the Hong Kong Association for Customer Service Excellence (HKACE) on 27 May, including the prestigious Grand Award for the third consecutive year.

These recognitions highlight Cathay’s customer-centric approach, underscoring its commitment to delivering exceptional service as it strives to be one of the world’s greatest service brands.

Representing the Cathay Group at the awards ceremony was Chief Operations and Service Delivery Officer Alex McGowan, along with other senior management members who celebrated the achievements of Cathay staff.

“We are deeply honoured to receive multiple awards this year, especially the Grand Award for the third year running, reflecting our dedication to putting our customers at the center of everything we do. These awards recognize the incredible efforts of our people across Cathay, especially our service delivery teams who provide the professional, warm and heartfelt service that defines the Cathay service. The recognitions we have received will motivate us to continue to go above and beyond as we strive to become one of the world’s greatest service brands.”
– Alex McGowan

Collectively, the Cathay Group won four Gold awards, three Bronzes, five Merits, and two Top 10 Young Stars of the Year awards across various categories, including Field and Special Service, Internal Support Service, Frontline Service, Counter Service, and Contact Centre Service.

Awards

The Customer Service Excellence Awards ceremony is hosted annually by HKACE to celebrate customer service employees and honor outstanding performers, promoting a quality customer service culture in Hong Kong.