Cebu Pacific Aims to Revolutionize Customer Support with Generative AI

Cebu Pacific has revealed a significant partnership with Ada aimed at enhancing customer service within the airline industry.

This collaboration features the introduction of a generative AI service agent, marking a first for the Southeast Asian aviation sector.

Cebu Pacific is positioning itself as a leader in harnessing AI technology to improve customer interactions, ensuring seamless support through various channels.

“Cebu Pacific has always been at the forefront of innovation, striving to provide extraordinary travel experiences. Partnering with Ada allows us to set a new benchmark in customer service by leveraging AI to better serve our passengers,” said Candice Iyog. “Cebu Pacific has always been at the forefront of innovation, striving to provide extraordinary travel experiences. Partnering with Ada allows us to set a new benchmark in customer service by leveraging AI to better serve our passengers.”

This innovative AI agent is designed to assist passengers with common inquiries including flight bookings and travel documentation 24/7, ensuring real-time support for customers.

Additionally, the platform’s capabilities also include personalized responses that improve customer interaction, enhancing the user experience significantly.

Mike Gozzo of Ada emphasized the collaborative effort, stating, “Through our partnership, we’re empowering Cebu Pacific to not only scale their support across channels and markets but also to continually enhance the performance of their AI Agent.”

As Cebu Pacific integrates these advanced technologies, they plan to explore further applications to elevate customer experiences, striving to redefine the future of air travel support.