Overview

RateGain Travel Technologies Limited has unveiled UNO VIVA, the first CRS-integrated AI voice agent tailored for hotels. Following its successful launch in Asia last April, it is set to expand its reach within the European market.

Key Features

UNO VIVA boosts efficiency by facilitating voice reservations and offers enhanced support for guests while ensuring full compliance with GDPR regulations. This technology is designed to handle reservation management seamlessly, answering 100% of calls with high accuracy. It operates in over 30 languages, assisting hotels in meeting the growing demands for voice-based interactions.

“Nearly 90% of incoming calls at hotels are repetitive, yet often lead to lost opportunities due to inconsistent responses. UNO VIVA addresses this by providing a scalable solution that not only reduces operational strain but also captures potential revenue losses,” states Fritz Müller, Head of Europe at RateGain.

Benefits

With UNO VIVA, hotel guests can seamlessly make, modify, or cancel reservations. The system’s analytical tools offer insights into customer booking behaviors, empowering hotel teams to enhance their services continuously. It integrates easily with existing PMS/CRS systems, delivering results quickly and efficiently.

Highly recommended for hotels aiming to enhance guest experiences and maximize profits, UNO VIVA is now available worldwide.