Air New Zealand Collaborates with OpenAI to Enhance AI Integration
Airlines and Aviation/New Zealand/Oceania

Air New Zealand Collaborates with OpenAI to Enhance AI Integration

The partnership aims to improve operational efficiency and elevate customer service through artificial intelligence.

Air New Zealand has partnered with OpenAI in a groundbreaking initiative in Aotearoa to expand the scope of artificial intelligence (AI) within its operations, enhancing efficiency and customer service outcomes.

The national carrier joins a select group of OpenAI’s early customers in the Asia Pacific region, embarking on a journey to leverage AI at the forefront of enterprise technology.

Key Aspects of the Partnership

Air New Zealand will gain direct access to OpenAI’s cutting-edge technologies, enabling the development and implementation of various use cases, including:

  • Improving customer self-service experiences
  • Streamlining integrated planning across maintenance and operations
  • Utilizing data-driven insights for informed operational decisions.

Every one of Air New Zealand’s 3,500 corporate staff members will have access to the Companion AI, marked as the airline’s integration of ChatGPT Enterprise. Along with this, the airline plans to invest in new solutions using OpenAI APIs to elevate both employee and customer interaction through Generative AI.

The rollout of OpenAI’s technologies is already in play, facilitating faster, smarter decision-making processes that promise substantial benefits for both the airline’s employees and its customers.

Nikhil Ravishankar, Air New Zealand’s Chief Digital Officer, stated:

“We see AI as an opportunity for our team at Air New Zealand and a way to improve experiences for our customers. It helps us solve problems faster, serve our customers better, and reimagine how work gets done.”

Oliver Jay from OpenAI remarked that Air New Zealand’s commitment to innovation and responsibility exemplifies how the aviation industry can practically adopt advanced tools for the benefit of employees and customers alike.

Air New Zealand remains dedicated to the ethical application of AI, ensuring all innovations are tempered with principles of governance, transparency, and care for both customers and staff.

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