Capella Taipei Integrates the Aiello Voice Assistant for Enhanced Guest Experience
Capella Taipei, Taiwan's newest luxury hotel, has partnered with Aiello to provide an AI-powered voice assistant in each room, improving guest services and operational efficiency.
Capella Taipei Integrates the Aiello Voice Assistant for Enhanced Guest Experience
Capella Taipei, Taiwan’s newest luxury hotel, proudly announces its partnership with Aiello, an artificial intelligence solutions provider. This collaboration aims to enhance guest experience through the Aiello Voice Assistant (AVA), a cutting-edge technology integrated into each room.
The hotel marks the first Capella property in Taiwan, offering 86 luxurious rooms and suites. Each guest room features AVA, promising a unique and personalized service experience.
A Solution for the Hospitality Sector
Vic Shen, co-founder and CEO of Aiello, stated, “We’ve developed a tailored AI-driven data solution for hotels, empowering operational teams with precise insights into guest behavior and preferences. This enables them to refine strategies and boost revenue growth.”
The deployment of AVA supports a seamless guest journey, integrating various touchpoints from booking to post-checkout.
Redefining Luxury Through Technology
Capella Taipei is setting a new standard in luxury hospitality, leveraging digital innovations to enhance guest interactions. Dennis Laubenstein, the hotel’s general manager, remarked, “AVA’s multilingual capabilities and 24/7 service provide guests with a personalized experience, aligning perfectly with Capella’s core values.”
AVA empowers guests to manage their stay effortlessly, from adjusting lighting to accessing tailored local recommendations, ensuring a sustainable and luxurious experience throughout their stay.
This initiative not only amplifies guest satisfaction but also reinforces Aiello’s positioning in the luxury hospitality market, demonstrating the potential of AI in enhancing both service and operational efficiency.
