Atiom Unveils its Hotel Service Index for the Asia Pacific Region
Atiom introduces its first Hotel Service Index report aimed at enhancing service quality in the hospitality sector.
Atiom Unveils its Hotel Service Index for the Asia Pacific Region
Atiom, a platform focused on digital behavioral changes, has launched its inaugural Hotel Service Index report targeted at the Asia Pacific region on February 6th.
Atiom is designed to enhance service, employee performance, and operational efficiency within the hospitality industry.
Matthew Spriegel, Atiom’s Chief Executive, stated during the launch: “Guest expectations are evolving faster than ever, and staying ahead requires understanding the nuances of what creates an exceptional experience. The Hotel Service Index: 2024 APAC report is a pivotal resource for hospitality leaders dedicated to elevating service standards. Our aim at Atiom is to help the hospitality industry achieve service excellence while ensuring that improvements are centered around both employees and guests.”
What is the Index for?
The Hotel Service Index is designed to assist professionals in assessing their service levels against industry standards, thus equipping them to benchmark performance and enhance customer satisfaction.
Atiom’s report evaluates service quality, providing hotels and resorts guidance on aligning their operations with customer expectations for an enriched guest experience.
The debut report examined 1,623 establishments across many countries in Asia Pacific, such as China, Hong Kong, Japan, and others.
Unique Insights
This report is aimed at helping hospitality leaders measure their services against industry benchmarks and identify service trends, which could provide a competitive advantage and meet customer expectations effectively.
