Custom Travel Solutions (CTS), a SaaS private-label platform for membership organizations and loyalty programs, has officially unveiled its AI-Powered Booking Reconfirmation Tool. This innovative technology uses human voice replication to automate the booking reconfirmation process, significantly enhancing operational efficiency and guest interactions.

Mike Putman, CEO & Founder of CTS, stated: “Our AI-Powered Booking Reconfirmation Tool is a game-changer for the travel industry. By combining advanced AI with our years of expertise, we’re enabling our clients to improve booking accuracy, optimize resources, and deliver exceptional guest experiences. This tool not only tackles the common pain points of booking errors but sets a new standard for efficiency and scalability in the sector.”

This service is now live for client onboarding at any scale and is designed to solve challenges commonly faced in the booking process. It automates the traditionally manual confirmation tasks, reduces booking errors, and seamlessly integrates with content management systems (CMS) via API technology, which ensures real-time updates and full visibility for customer support teams.

Here’s how the process works: New bookings are added to the reconfirmation queue, where AI-driven calls verify reservations by asking hotel staff for their reservation number, logging this info, and updating the client via APIs.

The tool’s capabilities mimic human negotiation with hotel staff, aligning with a brand’s communication style and guarantees that it can handle high-demand booking data effectively.

By automating repetitive tasks, CTS’s solution can cut operational costs and enhance booking accuracy for travel providers, allowing teams to focus on more significant responsibilities.