Chhatrapati Shivaji Maharaj International Airport (CSMIA) celebrates a momentous achievement by securing Level 5 accreditation from Airports Council International (ACI) — the highest recognition in ACI’s Airport Customer Experience Accreditation Programme. CSMIA is the first airport in India and third in the world to reach this milestone, marking it as a leader in passenger satisfaction and operational excellence.

Jeet Adani, Director of Adani Airport Holdings Limited (AAHL) stated: “CSMIA is thrilled to stand among the world’s leading airports to receive this esteemed recognition. This prestigious accreditation is the outcome of our dedication to understanding and enhancing the passenger experience.”

This recognition highlights CSMIA’s commitment to advancing airport operations and enhancing customer service.

Innovative methodologies at CSMIA have facilitated the development of solutions tailored to multiple stakeholders, including airlines and partners. The continuous assessment of customer feedback has pinpointed areas for improvement, ensuring a seamless passenger experience.

CSMIA employs a data-driven approach in enhancing its services, significantly expanding its digital offerings. Notable initiatives like the aviio app further aim to improve stakeholder collaboration.

Furthermore, CSMIA is dedicated to continuous innovation, infrastructure advancement, and a focus on passenger comfort — important steps in minimizing wait times and enhancing travel experiences.

The airport also proudly reintroduced the Pawfect programme, featuring comforting canine ambassadors that add a unique touch to the passenger experience.

Looking ahead, CSMIA is committed to innovation, sustainability, and providing unforgettable travel experiences, solidifying its position as a premier airport in the global landscape.