As the Indian hospitality sector navigates the combined challenges of global travel uncertainty and increasing domestic costs, Roseate House New Delhi is shifting towards a strategy defined by “meaningful luxury” for 2026. CEO Kush Kapoor elaborates on the brand’s resilience amidst rising tensions in the Middle East and underlines the importance of a robust digital presence for the growth of RevPAR. This dialogue delves into the strategic partnerships in trade and tailored MICE approaches that are ensuring Roseate remains at the forefront of the luxury market in the capital.

Interview Highlights with Kush Kapoor

• TDM: What are your new plans and vision for Roseate House New Delhi in 2026?

• KK: Our vision is to reinforce our status as a premier luxury lifestyle hotel, emphasizing unique guest experiences. This includes enhancements to personalized service, innovative offerings, and overall guest comfort, alongside introducing more technology-driven amenities that simplify the guest journey, all while prioritizing sustainability through responsible sourcing and energy efficiency.

• TDM: What current trends in hotel room sales and marketing are prevalent, and what strategies are you adopting to secure high occupancy and RevPAR?

• KK: The industry is embracing technology, digital bookings, and personalized guest services. Guests now expect convenience and unique experiences, prompting us to establish a strong digital footprint coupled with intelligent pricing and partnerships with travel platforms to ensure occupancy stability.

• TDM: How do you cultivate long-term beneficial relationships with your travel trade partners?

• KK: We prioritize communication and transparency with our partners, offering competitive packages and flexible booking options to facilitate effective sales of our hotel. Regular training and networking events are part of our comprehensive strategy to deepen mutual understanding of our offerings.

• TDM: What steps are being taken to develop your business travel and MICE segments, especially considering your strategic location near the international airport?

• KK: Proximity to Indira Gandhi International Airport makes us an attractive choice for corporate clients. We provide modern meeting facilities and personalized services to ensure a seamless experience for business guests. The business travel and MICE sector is crucial for us and continues enhancing our service capabilities.

• TDM: What challenges do you face as a hotelier?

• KK: The fast-changing nature of the hospitality industry presents challenges, especially during unpredictable events. Nonetheless, we foster strong teams and innovative approaches to navigate these hurdles successfully.

• TDM: How has geopolitical tension such as the US-Israel-Iran conflict influenced your segment?

• KK: While such conflicts can cause uncertainties, India’s hospitality market remains robust, largely due to our consistent demand in business and MICE sectors, complemented by our strategic services that maintain guest connection with global travelers.