Omni Hotels & Resorts has partnered with Canary Technologies to enhance guest engagement at its 50 locations across the United States. This collaboration integrates Canary’s Guest Experience Platform to create a more connected and personalized stay, while simultaneously streamlining staff responsibilities by automating routine tasks.

Canary Technologies, a leader in hotel management solutions, offers Omni AI Guest Messaging and a Digital Compendium. This platform allows real-time communication with guests via SMS, WhatsApp, and other channels, supporting over 100 languages. The Digital Compendium serves as a mobile-friendly resource, significantly reducing the need for guests to ask questions by providing immediate access to hotel information.

On this development, DJ Singh, the Vice President of Global Sales at Canary Technologies, commented, “With Canary’s AI Guest Messaging and Digital Compendium, Omni will engage guests in real time, reduce friction, and ensure guests can always get the answers they need whilst freeing teams to focus on in-person service.”

Gustaaf Schrils, CIO at Omni Hotels & Resorts, added, “Canary helps us extend our commitment by making information more accessible and communication more responsive whilst giving staff more time to make meaningful connections.”

Canary Technologies is trusted by over 20,000 hotels worldwide, including notable brands such as Marriott International and Four Seasons. It has been recognized as the top Guest Experience Platform by HotelTechReport.

This partnership is part of Omni Hotels & Resorts’ commitment to provide distinctive properties and unique experiences, ensuring guests connect with the local culture and character of each destination.