The Association of British Travel Agents (ABTA) has shared its expert evidence with the COVID-19 Inquiry, which is now featured in a newly published report. The report, released on 16 February 2026, highlights how the pandemic impacted the travel sector, which ABTA claims was affected like no other.

ABTA participated in a roundtable discussion as part of its involvement with the inquiry, aiming to illuminate how pandemic measures influenced travel businesses. The association acknowledged the priority of public health but criticized the lack of consideration for the operational realities of the travel industry. Financial support was another focal point, as travel businesses found it difficult to utilize furlough schemes due to the management of cancellations. ABTA’s lobbying efforts were crucial in securing grant support for travel agents, although other sectors, such as coach and tour operators, received no national backing.

Mark Tanzer, Chief Executive of ABTA, stated, “The travel industry felt the impact of the COVID-19 pandemic like no other sector. When travel shut down, unlike most other businesses, travel companies couldn’t pivot—no international travel meant no revenue.” He stressed the importance of the inquiry hearing from the industry to ensure future policies address both public health and business needs.

The report also acknowledges the role of Refund Credit Notes, a scheme by ABTA that received support from the Civil Aviation Authority and the Government, assisting in stabilizing travel businesses and providing financial reassurance to consumers. As the industry works towards recovery, ABTA’s insights aim to support more balanced policy-making in potential future crises.