Overview

The UK Civil Aviation Authority (CAA) has unveiled new insights indicating that the aviation sector will continue its upward trajectory into 2026, propelled by a surge in passenger numbers and high levels of consumer satisfaction.

Key Findings

According to the CAA survey, approximately one-third of consumers intend to increase their flying frequency this year, particularly among younger individuals aged 18-34 who demonstrate a robust desire to travel more.

The study reveals that overall satisfaction with air travel has reached its highest level since 2016, with 88% of survey participants expressing happiness with their flying experiences. Nonetheless, satisfaction dips among certain vulnerable demographics, including those with varying accessibility needs and financial constraints. Selina Chadha stated, “Consumers are eager to fly more, and 2026 is projected to be another year of growth fueled by demand among younger travelers.”

Despite a steady rate of complaints from flight disruptions, the satisfaction concerning complaint resolution has significantly improved, climbing to 72%, representing a 10% increase compared to the previous year. While cost remains a considerable obstacle for non-flyers, overall satisfaction related to value for money has peaked since 2021.

Environmental issues also resonate strongly, with about 75% of participants expressing concerns regarding climate change. However, only 32% believe that minimizing the environmental impact of air travel should be the primary focus for the industry moving forward.

Conclusion

As the aviation sector prepares for another promising year, the CAA encourages industry stakeholders to defer complaints effectively while enhancing accessibility for all travelers.