AI-driven hospitality platform Atiom has published its annual Hotel Service Index report focusing on the Asia Pacific area. This report evaluates hospitality by analyzing the Staff Service Sentiment Index (SSI) across 180 hotels in nine countries to determine top performers.

Key Insights from the Report:

• Matt Spriegel, CEO of Atiom, expressed satisfaction with the data-driven insights helping hospitality leaders enhance service quality and guest experiences.
• The report for 2025 indicates a significant shift towards high-value travel experiences in Singapore, with expected revenue growth despite a slight decline in international visitors compared to pre-pandemic levels.

Rankings of the Best Hotels in Singapore:

1. Hotel Indigo Singapore Katong by IHG
2. Voco Orchard Singapore by IHG
3. Sofitel Singapore City Centre
4. Oasia Hotel Downtown Singapore by Far East Hospitality
5. Holiday Inn Singapore Orchard City Centre
6. Mandarin Oriental, Singapore
7. Amara Singapore
8. The Barracks Hotel Sentosa by Far East Hospitality
9. Capella Singapore
10. Raffles Hotel

This evaluation of hotels is based on the SSI, which assesses numerous guest reviews using deep learning techniques, analyzing various experience aspects like service, amenities, and value.