Planning a cruise should be an exciting and stress-free experience, but for travelers with disabilities, medical conditions, or special requirements, proper support is essential. P&O Cruises offers assistance for guests who need extra care before, during, and after their voyage. Understanding how to contact P&O Cruises’ special needs services can make a significant difference in ensuring a smooth and comfortable journey.

Understanding P&O Cruises Special Needs Support

P&O Cruises’ special needs services provide support for guests with disabilities, long-term medical conditions, or temporary mobility limitations. They aim to accommodate various needs, ensuring every guest receives appropriate assistance.

Contacting P&O Cruises Special Needs Team

1. Through Official Customer Support Channels
   Reach out directly to P&O Cruises through customer support, especially asking for the accessibility support team.

2. During the Booking Process
   Declare your special requirements at the time of booking, ensuring they are noted in your reservation.

3. After Booking but Before Sailing
   If you didn’t state your needs at booking, contact their accessibility assistance as early as possible to prepare for your trip.

Information to Provide

Prepare and share the following details when seeking assistance:

• Booking reference number
• Full name of the guest needing assistance
• Description of the disability or medical condition
• Type of assistance required (mobility, dietary, etc.)
  Providing complete information helps the support team respond efficiently.

Types of Assistance Offered

• Mobility Support: Assistance with wheelchairs, scooters, and accessible cabins.
• Medical Needs: Refrigeration for medications, use of medical equipment, etc.
• Sensory and Dietary Needs: Support for impairments and special dietary accommodations.

Onboard Support

Once onboard, guests can approach guest services for immediate assistance. Early communication is key for resolving any issues during the cruise.

FAQs

1. How far in advance should I contact P&O Cruises special needs support?
   • Ideally, reach out weeks to months before your cruise.
2. Are personal carers provided onboard?
   • No, guests should travel with companions for personal care assistance.
3. What if I forget to declare my special needs?
   • Contact P&O Cruises as soon as possible to explore available options.