RateGain Travel Technologies Limited has announced a strategic partnership with Aztech Digital to deploy UNO VIVA, an AI-driven voice agent, across Greece and Cyprus. This collaboration aims to enhance hotel reservation systems in these areas where service demands can dramatically shift, especially during peak travel seasons.

Aztech Digital, with over 25 years in travel technology, will utilize its experience to introduce UNO VIVA to local hotels. This AI tool, designed to integrate with central reservation systems (CRS), seeks to automate reservation calls, cut operational costs by as much as 60%, and improve revenue through personalized upselling.

Costis Fronimos, CEO of Aztech Digital, stated, “Integrating VIVA into our ecosystem expands the value our clients receive beyond media activation. This partnership will uplift standards in tech-enabled hospitality with smarter, data-driven distribution.”

UNO VIVA, developed on RateGain’s UNO platform, supports over 30 languages and operates continuously, allowing hotels to manage guest interactions efficiently without missing any opportunities. Ashish Sikka, Business Head at RateGain, emphasized the partnership’s importance, saying, “UNO VIVA empowers hotels to offer seamless, 24/7 voice reservations in multiple languages, ensuring no opportunity is lost, and every guest is attended to promptly.”

This strategic initiative not only solidifies RateGain’s foothold in Europe but also highlights its dedication to innovation within the hospitality sector, aiming to boost operational scalability and conversion rates for hotels in Greece and Cyprus.