Protect Group Recognized at TDM Travel Trade Excellence Awards 2025

The company received accolades for its outstanding contributions towards reshaping travel protection and enhancing ancillary revenues through AI innovations.

Protect Group secured two awards at the TDM Travel Trade Excellence Awards 2025 - Asia, namely the Emerging Technology Initiative of the Year - Australia and AI Initiative of the Year - Australia, thanks to its innovative Pulse Technology.

About Pulse Technology

Pulse Technology leverages artificial intelligence, automation, and a user-focused design to assist travel providers in unlocking fresh revenue opportunities while enhancing customer experiences. It seamlessly integrates options like refundable ticket upgrades and intelligent ancillary products into the booking process. Examples include Refund Protect, eSIM Solutions, Carbon Offsetting, Lounge Access, Flight Delay Compensation, and Delayed Baggage Compensation.

This technology offers a flexible alternative that stands apart from conventional insurance-based models, prioritizing transparency and boosting traveler confidence. It utilizes an advanced AI framework that personalizes ancillary offerings based on real-time data analyzing traveler behavior and external influences, such as seasonal shifts or flight interruptions. This system suggests the most suitable products at optimal timings, thereby fostering better customer interaction and higher conversion rates for travel service providers.

Notably, one of its outstanding features is Refund Protect, enabling travelers to upgrade to fully refundable tickets without needing standard insurance. Furthermore, automated claims verification, powered by machine learning, accelerates refund processing by up to 80%.

The modular integration of Pulse Technology facilitates effortless adoption by travel providers, who can access a comprehensive suite of ancillary solutions via a single API. This adaptable model empowers airlines, online travel agencies, hospitality platforms, event ticketing firms, and payment service providers to enrich their service offerings.

Overall, Pulse Technology propels greater ancillary adoption rates, amplifies partner revenues, and enhances engagement for sustainability initiatives.

With Pulse Technology, Protect Group centers technology around traveler needs, aiming to redefine the landscape of travel protection.

About the TDM Travel Trade Excellence Awards: This prestigious awards program, hosted by Travel Daily Media, celebrates the best in Asia’s travel sector, recognizing exceptional hotels, airports, cruise lines, tour operators, travel agencies, booking platforms, and travel technology.

For a complete list of award recipients, click here. For inquiries related to the awards, reach out to Danica Avila at (+65) 3158 1386 or via email at [email protected].