In a decisive announcement, MSC Cruises has committed to building two new World-class ships, raising its fleet to eight vessels and marking a significant €3.5 billion investment (approximately A$6.2 billion). This announcement comes during the ceremonial float-out of MSC World Asia, the third ship in this class set to debut in 2026.

Construction Plans

These new ships are slated to begin construction in 2029 in partnership with the renowned French shipbuilder Chantiers de l’Atlantique. With this substantial investment, MSC’s total expenditure with the shipyard now nears €7 billion, demonstrating their confidence in the cruise travel sector and ambition to lead the global market.

Next-Generation Cruising Experience

MSC’s World-class ships are known for their innovative design and energy efficiency, accommodating up to nearly 7,000 guests. Each vessel promises state-of-the-art amenities, immersive entertainment, and advanced sustainability features, providing travelers with new destinations and experiences.

Customer Service Challenges

Despite these advancements, MSC Cruises faces ongoing challenges with customer service. Recent feedback highlights lingering complaints unresolved for months, suggesting a backlog that the company struggles to manage, particularly as they expand their fleet.

Commitment to Improvement

As they forge ahead into the future with these new ships, there is a call for MSC Cruises to elevate their customer service efforts to match their technological innovations. Cruise enthusiasts are eager for a future where the same dedication to enhancing experiences at sea is reflected in the company’s service on land.

For more information about upcoming ships and itineraries, visit the official MSC Cruises website.