Taiwan’s Kaohsiung International Airport, recognized as the country’s second-largest global hub, has recently finalized a vital seven-year partnership with SITA, an established airport solutions provider. This strategic collaboration aims to implement advanced passenger processing systems that enhance check-in efficiency, streamline boardings, and bolster the overall resilience and security of airport operations.

Key Aspects of the Agreement

The extensive agreement features cutting-edge passenger processing solutions, including:

• Common Use Terminal Equipment (CUTE): Facilitates shared infrastructure for airline check-ins.
• Common Use Self-Service (CUSS) kiosks: Provide rapid check-in and bag tag capabilities.
• Local Departure Control System (LDCS): Acts as a crucial backup to ensure flight operations remain uninterrupted, even during outages of primary airline systems.

These systems represent the forefront of passenger processing technology, designed to offer flexibility for airlines while improving passenger convenience.

Guojie Chen, the Chief Technology Officer for the Kaohsiung International Airport Operation Committee, highlighted their commitment to operational improvements across all touchpoints: “Our focus is on improving operations across all touchpoints while preparing our airport for future growth. By expanding our shared systems with SITA, we improve efficiency, reduce congestion and enhance resilience across check-in and boarding. We look forward to continuing this partnership as we respond to rising travel demand and innovate our services.”

Additionally, this agreement enhances SITA’s role as the trusted technology supplier across all of Taiwan’s international airports, further solidifying the company’s position in the region. SITA President Sumesh Patel emphasized: “Across Asia, passenger numbers are climbing fast, and airports are under pressure to deliver efficient operations without compromising the travel experience. By adopting next-generation passenger processing, Kaohsiung is setting a benchmark for how airports can combine speed, resilience, and flexibility.”

The inclusion of the LDCS is particularly vital, offering a solid local backup that ensures boarding can proceed seamlessly, even if the primary Departure Control System’s connection is compromised. This addition significantly enhances operational stability and guarantees a smoother experience for passengers during busy periods.