Major Upgrade for Viroth’s Hotel

Global cloud-based hospitality tech provider Hotelogix announced that the Cambodian luxury property Viroth’s Hotel has upgraded to its multi-property management system. Through this strategic move, hotel management will be able to modernize multi-property operations with efficient centralized control, drive sustainable growth, and enhance overall guest experience.

According to Viroth’s Hotel general manager Saay Sokross:

“Our decision to switch to cloud with Hotelogix came from a simple realization: we must modernize and digitize our operations to stay competitive and attractive to our guests, and technology must enable us to uphold our famed guest service standards.”
(Translation: Our decision to switch to the cloud with Hotelogix came from the need to improve and modernize our operations to remain competitive and appealing to our guests, and technology should support our well-known service standards.)

Hotelogix’s chief sales officer Sivaprasad Gangadhran praised this upgrade decision, stating:

“Viroth’s Hotels upgrading to cloud with Hotelogix reflects a growing trend among Cambodian hotels to embrace modern technology for smarter operations and better guest service capabilities. We are proud to support this shift by offering scalable, future-ready solutions that empower hoteliers to thrive in a competitive landscape.”
(Translation: The upgrade to the cloud with Hotelogix reflects a broader trend within Cambodian hotels embracing modern technology for improved operations and superior service capabilities.)

A Necessary Change

After operating with a legacy solution for over a decade, Viroth’s Hotel recognized the limitations of its existing system in managing operations across multiple properties in today’s competitive business environment. The absence of centralized control, real-time data access, and integration with third-party solutions led management to opt for Hotelogix’s cloud-based multi-property management system.

With Hotelogix, Viroth’s Hotel now enjoys anytime, anywhere access to its property data, significantly enhancing its operational agility. Management can access guest history for personalized service and utilize KPIs and central-level reports for informed decision-making.

Additionally, Hotelogix integrated its solution with the hotel’s preferred channel manager and booking engine, allowing them to enhance OTA and direct bookings through their website. Hotel management emphasized how Hotelogix provides the centralized control necessary for efficient operation of both properties.

Saay remarked:

“Be it gaining complete control over processes, boosting productivity, saving costs or serving guests better, Hotelogix is the perfect solution for a guest-centric luxury boutique brand like us. We are impressed with Hotelogix’s implementation, training, support, and go-live process.”
(Translation: Whether it’s about gaining comprehensive control over operations, increasing efficiency, cutting costs, or improving service quality, Hotelogix has proven to be the ideal solution for a guest-focused luxury boutique hotel like ours.)