Hotelverse Wins Digital Transformation Award at TDM Excellence Awards 2025 in Thailand
The platform was named the Digital Transformation of the Year for ushering in a new era of revenue for the hospitality industry.
Hotelverse celebrated its victory at the TDM Travel Trade Excellence Awards 2025 - Thailand with its Total Ancillary Revenue platform, which enhances booking experiences for guests.
Hotelverse allows guests to choose their specific room features prior to arrival, making it the first company globally to provide such a service. Its core offering, Attribute-Based Selling, enables travelers to select features like a sea view or balcony for an additional charge.
This level of customization creates new revenue opportunities for hotels and helps them distinguish themselves in a competitive market.
In addition to room selection, the Total Ancillary Revenue platform facilitates upselling during the customer’s entire journey—from booking through to checkout and even in call-center interactions.
Guests can enjoy features such as early check-in, late check-out, room upgrades, and tailored add-ons, successfully leveraging smart segmentation and two-way communication.
Furthermore, Hotelverse utilizes Digital Twin technology, allowing guests to virtually explore the hotel and choose their desired room. This innovative feature has yielded remarkable results, including over 3 million Digital Twin views and a 19% booking conversion rate, generating an average of €129 in extra revenue per reservation.
Hotelverse also integrates seamlessly with existing hotel systems, offering intuitive tools and training to hotel staff while ensuring a branded experience for customers.
Having been founded in March 2022, Hotelverse has gained the trust of major hotel groups and is rapidly expanding, with plans for a new funding round in the US to support its growth in 20+ destinations, including upcoming expansions into the US and Asia.
With travelers increasingly looking for personalized choices, Hotelverse equips hotels with the necessary tools to raise revenue and enhance guest experiences.
The TDM Travel Trade Excellence Awards - Thailand recognizes the outstanding performers in the travel industry, including hotels, airlines, and booking technologies.
The TDM Travel Trade Excellence Awards 2025 - Thailand is presented by Travel Daily Media Magazine. For a complete list of winners, click here. For more information, contact Marni Marco at +65 3158 1386 or [email protected].
