SAP Concur has announced a strategic partnership with American Express Global Business Travel (Amex GBT), introducing Complete—a next-generation solution centered around AI. This integration aims to unify booking, servicing, payments, and expense management into a single user-friendly experience.
The Complete solution leverages the technology and business travel expertise from both organizations, enhancing their offerings for mutual customers. Notably, the integration of Concur Expense with Amex GBT’s Egencia will provide comprehensive travel and expense solutions.
This partnership is positioned to redefine travel management, with Fred Fredericks stating: “This strategic alliance represents the future of travel and expense management. By uniting SAP Concur technology and global expertise with Amex GBT’s unmatched marketplace, software, and service plus our mutual AI capabilities, we are delivering a unified solution that makes business travel not only easier, but smarter and more impactful for organizations everywhere.”
The investment from this strategic partnership allows for enhanced value delivery in marketplace, software, and services. Specific innovations include:
- Integration of the Amex GBT marketplace into Complete, providing access to over 600 airlines and more than 2 million properties.
- Expanded options in airline, hotel, ground, and rail selections, setting a new standard for modern retailing.
- A unified traveler support experience through an integrated chat agent.
- expedited releases of NDC content to enhance fare clarity and policy compliance.
- Utilization of combined AI analytics from Concur Travel and Expense along with Amex GBT data, refining user experiences in near real-time.
Evan Konwiser mentioned, “This bold step forward with SAP Concur reimagines how travel and expense solutions can deliver unprecedented value to our customers and their travelers in the AI age. Our unique collaboration empowers us to build new software together that deeply integrates our data, marketplace, and servicing capabilities across both travel and expense to deliver the future that the industry seeks.”
Availability: Mutual customers will gain access to Complete later this month, with further features to be added in the upcoming months. Integration of Concur Expense with Amex GBT Egencia will be coming soon.
Looking Ahead: The collaboration aims to continuously evolve the Complete solution, ensuring organizations benefit from an intelligent travel and booking experience. For more details on Complete by SAP Concur and Amex GBT, click here.
