Sabre Direct Pay’s Integrated Chargeback Management Solution

Sabre Corporation’s travel payments division Sabre Direct Pay has unveiled a new service aimed at assisting travel businesses in streamlining and scaling chargeback management, facilitating more efficient dispute resolution across both issuing and acquiring channels.

Developed in collaboration with Chargebacks911, the new solution simplifies the process by allowing users to initiate and handle chargebacks without needing to navigate various issuer or acquirer systems. This eliminates the need for separate logins, manual data entry, and technical integration.

The service consolidates typically uncoordinated workflows into one platform specifically designed for the travel sector.

A Timely Solution

Patricio Boccardo, Managing Director at Sabre Direct Pay, pointed out that the travel industry has struggled with a lack of standardization in managing disputes, which has hindered operational efficiency. He stated:

“Each issuer enforces its own formatting, evidence rules, and submission windows. That complexity reduces win rates, inflates case handling time, and complicates auditability across jurisdictions. What we’ve built is a dedicated chargeback layer that automates dispute creation, aligns submissions to issuer specific requirements, and routes everything through a single interface. It allows providers to consolidate issuing and acquiring workflows in one environment, with full visibility and measurable recovery outcomes.”

This launch is a continuation of Sabre Direct Pay’s broader mission to enhance financial operations in the travel industry. Recent partnerships have broadened the platform’s reach, introducing functionalities such as Pay by Bank solutions with Trustly in Europe, instant cross-border payouts via TerraPay, airline payment orchestration through CellPoint Digital, and large-scale virtual card issuance with firms like Revolut, Sunrate, and WEX.

In Brazil, Sabre partnered with Jazz Tech to facilitate quick, regulatory-compliant local card issuance for agencies and suppliers. Each project aims to fill systemic gaps in travel payments, with chargeback resolution now integrated into the unified framework.

Chargebacks911’s Role

Chargebacks911 will act as the dispute resolution engine for this service, providing the necessary expertise, infrastructure, and issuer connectivity to manage chargebacks at scale. All interactions will be channeled through Sabre Direct Pay, ensuring users engage with a singular platform for payments and dispute management.

Monica Eaton, Chief Executive of Chargebacks911, noted the complexity of the travel dispute process due to high-value bookings, varied fulfillment timelines, and numerous stakeholders. She remarked:

“Most providers still rely on manual uploads, siloed portals, and general-purpose tools not designed for this use case. Our platform resolves that by automating issuer requirements, tracking dispute progress in real time, and applying tailored evidence strategies. Delivered through Sabre Direct Pay, this creates an integrated resolution system — enhancing efficiency while preserving revenue.”