Guest operations platform SuiteOp has announced a partnership with Cloudbeds, enabling hotels and lodging operators to transform their smart device infrastructure into an automated ecosystem – while giving guests real-time, web-based control over their in-room experience.

Simon Seroussi, Co-Founder of SuiteOp, stated: “This integration turns workflows into infrastructure. It’s not about connecting devices; it’s about automating the operational backbone of a property. Every door unlock, thermostat change, or alert triggers an action that saves time, reduces errors, and improves the guest experience. That’s the difference: real automation that does the work, not just tracks it.”

Sebastien Leitner, VP of Partnerships at Cloudbeds, noted: “For hoteliers everywhere, the powerful partnership between SuiteOp and Cloudbeds embraces true value-add service, helping hoteliers scale and engage with guests more efficiently. By turning the guest data they already trust into real-time room automation, it saves staff time, trims energy costs, and gives guests seamless control.”

The integration connects Cloudbeds’ sophisticated property management and reservation system with SuiteOp’s advanced guest operations platform. This collaboration provides a level of automation that goes far beyond simple device connectivity, allowing operators to manage every lock, thermostat, and sensor through real-time workflows.

It bridges Cloudbeds’ live reservation data with SuiteOp’s intelligent automation, creating a responsive operational layer where smart devices act automatically based on guest activity and triggers. Once a booking is confirmed, SuiteOp starts a series of intelligent actions: generating personalized door codes, adjusting thermostats, and enabling eco-mode upon check-out. These features enhance efficiency and lower energy use.

Operators can define custom workflows that respond to guest behavior, device status, and customizable triggers, ensuring prompt action on any issues. This integration not only streamlines operations but transforms the guest experience, allowing them to manage their environment through a user-friendly web interface, tailored for luxury hospitality.

The partnership is designed to facilitate a two-way flow of operational intelligence, ensuring that device data and task updates align front-of-house and back-of-house systems, resulting in smarter operations, reduced utility expenses, and an enriched guest experience.