In a significant step towards enhancing the visa application experience for Indian travellers, VFS Global, the world’s leading technology services specialist in secure mobility solutions, and the Travel Agents Association of India (TAAI) joined hands to successfully host a Visa Insights Workshop titled Consultant-to-Officer Dialogues in Hyderabad, Telangana, on 17 May 2025.

The interactive session was attended by 40 travel agents from the Telangana and Andhra Pradesh chapters of TAAI and staff from the VFS Global Visa Application Centre. The workshop facilitated dialogue between travel consultants and VFS Global, promoting transparency and mutual understanding in the visa facilitation process.

The event featured discussions on the end-to-end process of visa applications handled by VFS Global, focusing on operational best practices, process timelines, document requirements, and traveller preparedness. This workshop provided a platform for travel agents to share challenges while assisting clients with visa applications, allowing VFS Global to address concerns, clarify procedures, and explore opportunities for continuous improvement, leaving participants optimistic for the future.

Quote by Sunil Kumar:
“With this joint knowledge-sharing workshop by TAAI and VFS Global, we are strengthening the bridge between visa consultants and VFS Global frontline employees. Such collaborative efforts enhance operational efficiency and empower our industry professionals with the insights needed to deliver exceptional service in an evolving travel environment.”

VFS Global has been actively engaging with travel agents across the country and aims to continue outreach events in the future.