90% of Corporate Travel Managers Embrace AI, Yet Challenges Persist
A recent study highlights the adoption of AI in corporate travel, unveiling insights into its benefits and obstacles that remain in the industry.
AI Adoption in Corporate Travel
The report, 2025 State of AI in Corporate Travel: Unlocking Opportunities, Overcoming Challenges, released by Serko and Sabre, surveyed over 300 U.S.-based travel managers from companies generating over $50 million in revenue.
Key Insights
- AI Adoption: Over 90% of travel managers reported using AI, focusing mainly on cost savings (71% of respondents), enhancing traveler experience (68%), and improving data analytics (63%).
- Positive Returns: Fifty-two percent saw AI exceed business expectations.
- Challenges: Many face implementation hurdles (46%) and lack sufficient internal skills or budget (19% and 14% respectively).
Darrin Grafton, CEO of Serko, commented, “The study demonstrates that while many have integrated AI, success is often hindered by various challenges.”
Sundar Narasimhan of Sabre added that integrating AI into operations is becoming crucial in today’s corporate travel industry.
Conclusion
Serko and Sabre underline the necessity for technology providers to facilitate effective AI integration to help companies realize their investments.
