AirAsia will consolidate its domestic services from Sultan Abdul Aziz Shah Airport (Subang Airport) to Kuala Lumpur International Airport Terminal 2 (KLIA T2), effective 7 April 2025. This move aims to optimize operations amidst growing demand and enhance the overall guest experience.
Passenger volumes between Kuala Lumpur and key destinations such as Kota Kinabalu and Kuching have increased significantly, by +16% year-on-year. The consolidation at KLIA T2 will allow the airline to better accommodate rising traffic.
AirAsia has carefully evaluated passenger trends and operational requirements since resuming services from Subang in August last year. KLIA T2 provides the ideal platform for improving efficiency and quality of service. Despite Subang Airport being convenient, its redevelopment will take time, prompting the consolidation at KLIA T2 for better operations and guest experience.
Dato’ Captain Fareh Mazputra, CEO of AirAsia Malaysia, remarked:
“Given the increasing demand for our Kota Kinabalu and Kuching routes, consolidating our services at KLIA T2 is the optimal way forward. This move allows us to enhance efficiency and elevate the overall guest experience. While Subang Airport has provided valuable proximity and easier access for city dwellers, KLIA T2’s infrastructure supports connectivity needs at scale—particularly during peak travel periods. It also offers the capacity required for continued growth as we mount more flights to serve the rising demand across East Malaysia routes.”
To ensure a smooth transition, operations from Subang Airport will continue through the high-demand Hari Raya week, allowing most guests traveling for the holidays to benefit from its convenience before the shift. AirAsia has also established comprehensive Service Recovery Options (SROs), including complimentary flight changes, credit accounts, or full refunds, to minimize inconveniences.
Captain Fareh further added,
“The positive consultation sessions with the Gateway Development Alliance (GDA) consortium also ensure that our transition aligns with broader infrastructure developments and long-term connectivity goals. KLIA T2 has been instrumental in strengthening Kuala Lumpur’s position as a leading regional megahub, and we are proud to reinforce our presence there as the dominant carrier. At the same time, we remain committed to enhancing connectivity and service across our other key hubs in Malaysia for our guests.”
AirAsia continues its dedication to supporting Malaysia’s broader aviation goals and enhancing connectivity as part of its long-term growth strategy.
