Starting in February, travelers in the Philippines can receive support from dedicated Korean-speaking agents via the Department of Tourism’s (DOT) expanded Tourist Assistance Call Center (TACC). The announcement was made on February 1, reflecting the DOT’s commitment to service enhancement for South Korean visitors, the largest group of foreign tourists to the Philippines.

Availability: Assistance is provided Monday to Friday, from 8:00 AM to 5:00 PM (Philippine Standard Time).

“As South Korea continues to be our top inbound market, this initiative ensures that Korean travelers can easily access assistance, allowing them to fully enjoy the warmth, hospitality, and attractions that make the Philippines a destination to love,” stated Tourism Secretary Christina Garcia Frasco.

This improvement aligns with a broader goal to digitize public services, fostering a responsive and tech-oriented approach to tourist assistance. As of January 30, 2025, the TACC has handled over 13,502 inquiries from tourists from 71 nationalities.

In 2024, 1,574,152 South Korean visitors made their way to the Philippines, indicating an 8.1% increase from 2023, showcasing recovery that surpasses pre-pandemic numbers.