The International Institute of Hotel Management (IIHM) has introduced the Global Knowledge Sharing Declaration on AI in Hospitality. This initiative aims to unify efforts across 50 nations to integrate artificial intelligence (AI) within the hospitality sector. Spearheaded by Dr. Suborno Bose, IIHM’s founder, the declaration promotes knowledge sharing and collaborative AI-driven educational methods among various hospitality institutions.

Highlighting the importance of AI, Dr. Bose stated:

“The Global Knowledge Sharing Declaration is a comprehensive framework to integrate AI into hospitality education worldwide. It prioritizes inclusivity, human-centric values, and sustainability, ensuring that technology enhances rather than replaces the essence of hospitality. AI is not artificial—it is ‘Advanced Intelligence.’”
Translation: “La Declaración de Conocimiento Compartido Global es un marco integral para integrar la IA en la educación de la hospitalidad en todo el mundo. Prioriza la inclusividad, los valores centrados en el ser humano y la sostenibilidad, asegurando que la tecnología mejore en lugar de reemplazar la esencia de la hospitalidad. La IA no es artificial, es ‘Inteligencia Avanzada’.”

The declaration is a part of IIHM’s broader goal to prepare the hospitality sector for future challenges. In tandem with this initiative, Dr. Bose also launched a book titled Harmonizing Human Touch and AI in Tourism & Hospitality, which contextualizes the synergy between AI and service excellence.

Celebrity Chef Ranveer Brar remarked:

“AI at IIHM addresses a much larger workforce challenge. The industry once feared AI would replace jobs, but we now understand that if used wisely, it enhances skills and transforms professions.”
Translation: “La IA en IIHM aborda un desafío laboral mucho mayor. La industria temía que la IA reemplazara trabajos, pero ahora entendemos que, si se usa sabiamente, mejora habilidades y transforma profesiones.”

In a similar vein, Chef Sanjeev Kapoor emphasized:

“Technology is a tool—it doesn’t have a soul. Hospitality professionals must bring the soul while using technology as a support system.”
Translation: “La tecnología es una herramienta, no tiene alma. Los profesionales de la hospitalidad deben aportar el alma mientras utilizan la tecnología como un sistema de apoyo.”